Concern that Artificial Intelligence is going to be ‘the Matrix’ one day, and just like in The Matrix, artificial intelligence is taking over the world. But there is still a long way to go before we even have to panic about the capabilities of robots. Artificial intelligence is a popular theme in science fiction. Movies like Matrix, Chappie and Termintator, have made us think about how fat it could be or how wrong it could go. If robots suddenly got evolved. And if the machines reach the intellectual level of man, what will happen then?
Artificially intelligent machines appear on the battlefields, in traffic, in factories and many other places. Since the turn of the millennium, development has been extremely rapid. Many researchers and people believe that in the near future we would see our cars, driving by themselves. But people are more afraid that robots will fight our wars, just like in the movie ‘Monsters of man’ Some experts even estimate that in a few decades will hope machines that are far smarter than ourselves. A scenario with unforeseeable and potentially unpleasant consequences for humanity.
Others, however, consider that notion to be far-fetched, pointing out that a biological brain is far more complex than a computer can ever become. However, many researchers believe that this is unlikely – not to say impossible. That digital robots must be independent. The human brain is much more complex. I can say that robots are not going to take the world, at least not yet. Because a human brain has 80 billion nerve cells, each of which is chemically and electrically connected to ten thousand others. The brain is the world’s most complex network with several connectivity options, it’s more than there are stars and plants in our own galaxy. Can we take a second? I have more nerve cells and nerve connection in my little head than there are planets and stars in our own galaxy!
In a new report from the Innovation Fund and McKinsey & Company, they conclude that the technology has the potential to make Denmark as much as DKK 35 billion. DKK richer. Not just a year. But every single year. It’s a lot of money that could be spent on something useful, but artificial intelligence will not affect the economy. It would affect the public sector. How and why? This is because automation can improve working conditions for many and provide the opportunity to work fewer hours in physically demanding jobs. That technology will affect the workforce is not a new development. There has been an ongoing conversation between “Will technology replace us” or “Will AI be human-centered to help us”.
Personally, I think reality is somewhere in between. Some jobs disappear, of course, as automation and AI create efficiency in the business. Emotional intellect is what we can be proud of. We can express emotions, show emotions and read people right away. Let’s take an example of customer service. Companies cannot replace all their customer service with AI. People want to have personal interactions as robots are not able to show empathy and emotion to customers. Thus, companies without personal interaction can end up losing customers. Have you ever heard that soft skills, like communication and relationship building, are becoming more important for jobs today than technical skills? Artificial intelligence systems are fast, rational and accurate. They are not intuitive, empathetic or culturally sensitive. And it is precisely these abilities that humans possess that make us effective. Only a human being can read a face and immediately know the right thing to say.
With more AI in the world, people get a chance to take on more and more creative jobs. It’s not just about the creative sector, even in finance or coding we need to be more creative to start and implement big projects. Companies realize that the true potential of AI is to enhance the skills of their employees by replacing repetitive, misplaced, manual tasks with intelligent automated solutions. Employees can spend more time performing creative and prioritized tasks. Many things are built on relationships. We have to deal with and collaborate with different people. While working in teams, many of us show better results as individuals. According to many studies, teams also show better and more creative results.
Emotional commitment and ties to team members are the most important part of employee engagement, showing how much we care about our work and our business. Relationships also help us find partners and clients, as people tend to work with people they like. But this emotional side of our behavior is unattainable for machines. We can share our emotions: happiness, enjoyment, sadness, gratitude, hope, kindness, optimism … The list of all kinds of emotions that people experience is almost endless. And we can hardly imagine that AI shows all expressions and reads the emotions of others better than a human can. Many jobs require the establishment of trust and a connection between people to get people to relax, open up and share about themselves. AI-based machines are capable of mimicking human speech, but they have no empathy and lack the human touch.
These days, AI can not find creative ways to solve various new problems because their code does not allow it. Robots are programmed to operate within their framework. It is possible that a machine will one day be able to think on its own, but in the real world this will not be achieved soon. Artificial intelligence is not capable of analyzing context, thinking critically through complicated scenarios, and developing complex strategies. Teams and organizations are constantly interacting with the external environment. But AI can only process data entered into its system.
Unlike humans, it cannot take into account outside influence. The world’s AI technology is still far from the human-like intelligence portrayed in popular science fiction. Despite all the hype, most AI computers are designed to be very good at solving a specific problem related to a very specific computer system. Human creativity, insight and contextual awareness on the other hand are the key to making AI work. The reason for this is simple – humans will continue to deliver value that machines are not capable of. We can summarize that AI’s capabilities will complement us rather than replicate us. This is why first-class and forward-thinking organizations are starting to use AI to improve organizational agility, productivity and experiences. Overall, we can see the potential for more jobs to be created with further AI development. Someone needs to create all the AI robots and all other possible types of algorithms. In addition, people will have more opportunities to try new jobs that do not yet exist.